Network Issues

Incident Report for Superhuman

Resolved

This incident has been resolved.

Posted Nov 16, 2021 - 11:31 PST

Update

We are continuing to monitor for any further issues.

Posted Nov 16, 2021 - 10:48 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 16, 2021 - 10:34 PST

Update

Beginning at approx 9:46 am PST, an issue with one of our service providers caused an outage in multiple Superhuman features.
During this outage:
- some users were unable to load mail.superhuman.com.
- all users were unable to send new emails.
- most users were able to read and receive new emails.

This issue began to clear up at 10:08 am PST.
Between 10:08 am PST and ~10:22 am PST, users were able to read, send, schedule, and receive new emails, with some delays.
As of ~10:22 am PST, Superhuman users are able to read, send, schedule, and receive new emails as usual.

More information about the underlying outage is available here https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh.

We are continuing to monitor the issue.

Posted Nov 16, 2021 - 10:25 PST

Update

Issues with our service provider appear to be clearing up.

We are continuing to monitor the issue.

Posted Nov 16, 2021 - 10:03 PST

Update

We are continuing to investigate this issue.

Posted Nov 16, 2021 - 09:58 PST

Investigating

We are currently investigating this issue.

Posted Nov 16, 2021 - 09:54 PST

This incident affected: Superhuman and Email sending.