Monitoring - We're seeing a 401 Unauthorized error affecting a small subset of Microsoft users when sending messages with attachments. After a day of investigation, we've determined the impact is limited and are moving to monitoring for the time being. We'll continue to watch the issue closely to ensure it does not escalate.
Apr 16, 2025 - 14:51 PDT
Investigating - We're investigating an issue with sending messages with attachments for Microsoft users.
Apr 16, 2025 - 08:14 PDT
Superhuman
?
Operational
90 days ago
100.0
% uptime
Today
Email sending
Degraded Performance
Google Apps Gmail
Operational
HubSpot APIs
Operational
Salesforce APIs
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Apr 15, 21:26 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 21:00 PDT
Scheduled -
At Superhuman we're building the fastest email client in the world, and we pride ourselves on building and running a highly reliable service.
As part of this, we'll be upgrading our primary database at 9pm PST on Tuesday the 15th of April. We expect the user-visible downtime to be less than 30 minutes.
During this time Superhuman will continue to function as normal. Using offline mode it will queue up emails that you send and automatically send them when the maintenance is complete.
If you notice any unexpected problems, or have concerns, please contact hello@superhuman.com.
Apr 15, 09:48 PDT
Monitoring -
We have released a new version of the app (version 1.12.12, build 6411) to the Google Play Store that includes a fix for the issue. You can check your current version at the bottom of your settings screen. We're keeping a close eye on things and expect everything to be fully resolved soon.
Apr 3, 15:49 PDT
Update -
We are continuing to work on a fix for this issue.
Apr 3, 15:46 PDT
Identified -
We identified the issue and are pushing out a fix soon. This unstable send behavior effects Android users when they forward a thread with an attachment. We will continue to update our progress here as more information becomes available.
Apr 3, 10:58 PDT
Investigating -
We are currently investigating an issue where emails fail to send from Android devices. This appears to be isolated to Android platforms, and all other platforms are functioning normally. Our team is actively working to identify the root cause and implement a fix. We will provide updates as soon as more information becomes available.
Apr 3, 07:04 PDT