API services unavailable as a downstream effect of the large AWS outage

Incident Report for Superhuman

Resolved

We've confirmed that all functionality is operating as expected.
Posted Oct 20, 2025 - 21:01 PDT

Monitoring

Superhuman’s core features are working normally. Other features are in the process of recovering. We are monitoring the situation and will update as AWS restores full stability.
Posted Oct 20, 2025 - 18:28 PDT

Update

Superhuman’s core features are working normally. However, due to downstream impacts from the ongoing AWS outage, some features may show erratic or inconsistent behavior. We are monitoring the situation and will update as AWS restores full stability.
Posted Oct 20, 2025 - 17:25 PDT

Update

- We are still looking at solutions to get all our features online for our customers.
- Our backend systems are still suffering the impact of the large AWS outage.
Posted Oct 20, 2025 - 14:05 PDT

Update

- We have created workarounds to get our application back online with our core features like email, reminders and calendar available.
- Some features are still unavailable as a result of the third party service provider outage. We are actively working to get all our services and features back online
Posted Oct 20, 2025 - 13:08 PDT

Update

We are experiencing downstream effects of a larger third party service provider outage. We are looking at alternatives/workarounds to resolve the issue and get our services back online
Posted Oct 20, 2025 - 12:28 PDT

Update

We are continuing to investigate this issue.
Posted Oct 20, 2025 - 12:14 PDT

Investigating

We are seeing errors across our APIs that service our client experience. We're currently investigating root cause.
Posted Oct 20, 2025 - 12:11 PDT
This incident affected: Superhuman.