Elevated failure rates for AskAI, Auto Labels and Auto Summaries

Incident Report for Superhuman

Resolved

The incident has been resolved. All features are now operational again.
Posted Jun 10, 2025 - 14:37 PDT

Monitoring

We have implemented a fix for the issue impacting the features and are currently deploying it across our systems. We are actively monitoring performance to ensure full recovery. We will continue to provide further updates once the issue is fully resolved.
Posted Jun 10, 2025 - 13:12 PDT

Identified

We are currently investigating an issue affecting the AskAI, Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service that AskAI depends on.

We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved.

Thank you for your patience and understanding.
Posted Jun 10, 2025 - 07:46 PDT
This incident affected: Superhuman.