Degraded processing

Incident Report for Superhuman Mail

Update

The system is still recovering. New mail can arrive a few minutes late for Gmail accounts. Notifications and Auto Labels for that mail can be late too. Outlook accounts are up to date. We are watching the system until it fully recovers.
Posted Nov 02, 2026 - 14:34 PST

Monitoring

The change that lowers the load is in production.

Sending is still delayed. Notifications and Auto Labels can still be late. Mail stays slow while the backlog clears.
Posted Nov 02, 2026 - 12:20 PST

Update

Mail is slower than usual. Sending is delayed, and some messages fail to send. Attachment uploads are slow. Notifications and Auto Labels can be delayed.

We stopped the change that caused the extra load. A change that lowers the remaining load is merged and waiting to deploy. Sync that already started is still running, so the slowdown continues.
Posted Nov 02, 2026 - 11:58 PST

Identified

We are having a degradation on the processing capacity due to high DB pressure
Posted Nov 02, 2026 - 11:47 PST
This incident affects: Superhuman and Email sending.