Slow response times for Ask AI and delay in indexing new messages

Incident Report for Superhuman Mail

Resolved

This incident has been resolved.

Posted Apr 26, 2025 - 21:00 PDT

Monitoring

Our service provider has added additional resources to the cluster, and the indexing backlog and performance should be largely back to normal.

Posted Apr 26, 2025 - 10:03 PDT

Update

We continue to investigate the issue. AskAI queries are still slower than expected, and may not reflect all data from today.

We will be working on upgrading the underlying hardware over the weekend.

Posted Apr 25, 2025 - 18:51 PDT

Update

We're continuing to investigate the root cause of slow queries.

Posted Apr 25, 2025 - 11:52 PDT

Investigating

We are currently investigating this issue.

Posted Apr 25, 2025 - 10:17 PDT

This incident affected: Superhuman.