Delays in Ask AI email indexing

Incident Report for Superhuman Mail

Resolved

The issue causing email indexing delays has been addressed, and the system is now operational. We are continuing to ensure all emails affected during the delay are fully ingested.
Posted Dec 03, 2024 - 12:34 PST

Monitoring

We have implemented a fix for the email indexing delay. While some lag in indexing persists, it is progressively improving. Our team is actively monitoring the situation to ensure indexing resumes at normal speed.
Posted Dec 03, 2024 - 09:57 PST

Update

We have identified the root cause of the issue causing delays in email indexing for Ask AI. Our team is actively working on a fix to restore normal indexing functionality.
Posted Dec 03, 2024 - 06:40 PST

Investigating

Ask AI: Email indexing temporarily delayed. Ask AI itself remains functional, but newly received emails may experience delayed indexing. We're monitoring the situation and will update as indexing resumes.
Posted Dec 03, 2024 - 06:29 PST
This incident affected: Superhuman.